ORDER CHANGE POLICY
At Royal Prints Electronics and Machinery Limited, we understand that sometimes you may need to make changes to your order. We strive to provide the best customer service possible, and we have implemented an order change policy to accommodate your needs.
1. Requesting an Order Change
If you wish to make changes to your order, please contact our customer support team as soon as possible. You can reach us through our website or by calling our dedicated helpline. Our knowledgeable representatives will guide you through the process and assist you in making the necessary changes.
2. Eligibility for Order Changes
While we understand that circumstances may change, not all orders are eligible for changes. Eligibility for order changes depends on various factors, including but not limited to:
- Order status: Orders that have already been shipped or delivered may not be eligible for changes.
- Product availability: If the product you wish to change is out of stock or discontinued, we may not be able to accommodate your request.
- Customization: Orders that involve customization or personalization may have limited or no options for changes.
3. Types of Order Changes
We offer the following types of order changes:
- Product substitution: If you wish to change the product you ordered to a different one, we will do our best to accommodate your request, subject to availability.
- Quantity adjustment: If you need to increase or decrease the quantity of a product in your order, we will assist you in making the necessary adjustments.
- Address modification: If you need to change the shipping address for your order, we will help you update the information.
4. Order Change Fees
In some cases, order changes may incur fees. These fees may vary depending on the nature of the change and any additional costs incurred. Our customer support team will inform you of any applicable fees before proceeding with the order change.
5. Timeframe for Order Changes
To ensure timely processing of order changes, we recommend contacting us as soon as possible. The availability of order changes may vary depending on the stage of processing and shipping. Our customer support team will provide you with the necessary information regarding the timeframe for order changes.
6. Cancellation vs. Order Change
If you wish to cancel your order entirely, please refer to our cancellation policy. Order changes refer specifically to modifications made to an existing order while keeping it active.
7. Our Commitment to Customer Satisfaction
At Royal Prints Electronics and Machinery Limited, we are committed to ensuring your satisfaction with our products and services. Our order change policy is designed to provide flexibility and accommodate your needs to the best of our abilities. If you have any questions or concerns regarding order changes, please do not hesitate to contact our customer support team.