PRE-ORDER POLICY

Royal Prints Electronics and Machinery Limited offers pre-order and back-order services for selected products that may not be immediately available in our inventory.

A pre-order allows a customer to reserve a product that must be sourced, ordered from a supplier, or shipped to Trinidad and Tobago before it can be delivered.

By placing a pre-order, the customer acknowledges that the item may not be immediately available and agrees to review the terms outlined in this policy before completing the purchase.

A pre-order is an advance purchase of an item that is currently unavailable, out of stock, or not yet available for immediate dispatch from our online store.

By placing a pre-order, you are requesting Royal Prints Electronics and Machinery Ltd. to source and procure the requested item on your behalf.

Pre-orders require a financial commitment and are subject to the terms and conditions outlined below.

PLEASE READ THIS POLICY CAREFULLY BEFORE PLACING YOUR ORDER.

2. Strict No-Refund Policy

ALL PRE-ORDER PAYMENTS ARE NON-REFUNDABLE.

Once a pre-order has been submitted and payment has been received, the transaction is considered a confirmed purchase.

Royal Prints Electronics and Machinery Ltd. will NOT issue refunds for pre-order items simply because a customer:

Changes their mind after placing an order.
No longer wishes to purchase the item.
Is unwilling or unable to wait for the estimated delivery period.
Finds the waiting period longer than expected.
Decides to purchase the item from another supplier.
No longer needs or wants the product.
Experiences personal or financial circumstances that prevent them from completing the purchase.

Pre-order payments cannot be transferred to another product, exchanged for store credit, or used towards another service at the customer's request.

Exceptions may apply where a refund or other remedy is required by applicable consumer protection law, or where Royal Prints is unable to fulfil the order.

3. No Cancellation of Confirmed Pre-Orders

Once a pre-order has been submitted and payment confirmed, customers cannot cancel the order simply because they have changed their minds.

All confirmed pre-orders are considered committed purchases.

Customers are strongly advised to review their orders, product specifications, quantities and payment details before proceeding.

4. Estimated Delivery Timeframes

Pre-order items are sourced through our suppliers and international shipping partners.

For products sourced from the United States, the estimated timeframe is generally 10–15 working days from the date of purchase.

Please understand that this timeframe is an estimate and NOT a guaranteed delivery date.

Delays may occur due to:

Supplier or manufacturer delays.
International shipping schedules.
Courier operational issues.
Customs processing and clearance in Trinidad and Tobago.
Weather conditions and natural disasters.
Public holidays.
Other circumstances beyond our control.

Customers are expected to exercise patience while their orders are being processed and transported.

IMPORTANT: IF YOU CANNOT MANAGE THE WAIT OR ARE NOT COMFORTABLE WITH THE ESTIMATED DELIVERY TIMEFRAME, PLEASE DO NOT PLACE A PRE-ORDER.

We encourage customers who require an item urgently to purchase only products that are currently available for immediate processing.

5. Order Updates and Communication

Once your pre-order has arrived in Trinidad and Tobago and has been received by our team, we will make reasonable efforts to notify you using the contact information supplied during checkout.

Notifications may be sent through:

Email.
Telephone or WhatsApp.
Our official social media platforms.

Customers are responsible for providing accurate contact information and monitoring their communication channels for updates.

6. Processing and Dispatch

After an item has arrived and been received by our team, orders will be prepared for dispatch.

We aim to have received orders packed within 24 hours, subject to operational circumstances.

Please note that packing time and delivery time are two separate processes. Additional time may be required for courier scheduling and final delivery.

7. Lost, Damaged or Incorrect Items

Our non-refundable pre-order policy does not remove customers' rights where an item is lost, damaged, defective or incorrectly supplied.

Customers must contact us with their order confirmation and supporting photographs or other relevant evidence so that the matter can be investigated.

Where applicable, an appropriate replacement, refund or other remedy will be provided in accordance with applicable consumer protection requirements.

8. Customer Responsibility

By submitting a pre-order, customers acknowledge that:

They have read and understood this policy.
They understand that the item is not immediately available.
They accept the estimated delivery timeframe.
They understand that delivery dates are estimates and may change.
They agree to the non-refundable nature of pre-order payments, subject to applicable legal rights.
They are financially prepared and willing to wait for the item.

9. Agreement to Terms

Submitting a pre-order and making payment confirms that the customer has read, understood and agreed to the Royal Prints Electronics and Machinery Ltd. Pre-Order Policy.

Customers who are unable to accept these conditions should refrain from placing a pre-order.

ROYAL PRINTS ELECTRONICS AND MACHINERY LTD.

Your satisfaction matters to us, but pre-orders require patience, commitment and understanding. Please order responsibly.