FAQ

Does Your Company Stock Products ?

Yes! However due to popular demand of some brands and products these items aren't always readily available at all times due to there high demand. Nevertheless these items can be preordered offering the same value and quality .

How Long Does Delivery Take?

Delivery Can Take 1-3 Business Days for In-Stock Items Guaranteed , However Preordered items During Our Peak Seasons Which are Christmas ,Carnival , Easter and Summer Can Take 4-6 weeks . Nevertheless as mentioned in our Delivery these are estimates and are given in good faith, Products can arrive before time frame given .

Do you have any physical locations?

We are Strictly and Online store , there is no physical location.

What are your support hours?

Our Customer Support Hours Via Facebook, Instagram Whatsapp Monday - Friday 8am - 3 pm.

What happens if I miss my delivery?

If no one is available to receive your order at the scheduled time:

Our team will attempt to contact you.
A re-delivery may be scheduled, but additional fees may apply.

Do you offer delivery services?

Yes! We provide delivery services across Trinidad and Tobago:

FREE Delivery: Available for orders over $6,000 TTD.
Standard Delivery Fee: $50-$100 TTD for orders below $6,000.

Do you offer warranties on products?

Yes, warranties vary depending on the product and manufacturer. Warranty details will be provided at the time of purchase.

How can I contact customer support?

For any inquiries, you can reach us through:

Phone: (868) 341-JTPA (5872)

Send A Message

How long does it take for an order to be processed and delivered?

InStock Orders are typically processed within 2-3 business days. Once processed:

Home Delivery: Items will be delivered within the standard timeframe.

What payment gateways does our company use?

Our Company uses serval payment gateways. These gateways are safe and effective .Customers have the Option of using different options such as: FirstCitizens, Republic Bank, Soctiabank , Wipay. Paywise ,Paypal and Fygaro .

Country/region

Country/region

Collection: Sephra

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